Privacy & Cookie Policy

Hidden Valley Hideaway is operated by Stacy & Bob Baker, trading from:

For any questions about this policy or to exercise your data rights, contact us at contact@hiddenvalleyhideaway.co.uk or via our contact page. We are the data controller for the personal data described in this policy.

We only collect information you actively choose to share with us. This is limited to:

• Enquiry details: when you complete our contact form, email us or call us, we receive your name, email address, phone number (if you provide it), preferred dates, the subject of your enquiry and any message content you choose to include.
• Booking details: bookings are handled by our third-party booking platform — we do not collect or store payment card details on this website.

This website does not use analytics, advertising, tracking pixels or marketing cookies, and we do not buy or receive personal data from third parties.

We process your personal data only for the following purposes:

• To respond to your enquiry and arrange or manage a stay with us. Lawful basis: steps taken at your request prior to entering into a contract, or our legitimate interest in replying to people who get in touch.
• To meet our legal and accounting obligations (for example, retaining booking records). Lawful basis: legal obligation.

We do not use your data for marketing and we will not send you promotional emails or add you to any mailing list.

We do not sell your personal data. We share it only where strictly necessary, with:

• Our email and website hosting providers, who process data on our behalf to deliver this site and our enquiry inbox.
• Our booking platform, where you choose to make or manage a booking.
• Authorities or professional advisers where we are legally required to do so.

Enquiry emails are kept for up to 24 months after our last contact, then deleted. Booking records are kept for 6 years to meet UK accounting and tax requirements, after which they are securely deleted.

Your information is stored on secure servers within the UK or the European Economic Area (EEA). If any of our service providers process data outside the UK/EEA, we rely on safeguards approved under UK GDPR (such as the UK International Data Transfer Agreement or adequacy regulations).

Under UK GDPR, you have the right to:

• access a copy of the personal data we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your data, where we no longer have a lawful reason to hold it;
• restrict or object to our processing of your data;
• request a copy of your data in a portable format.

To exercise any of these rights, email us at contact@hiddenvalleyhideaway.co.uk. We will respond within one month.

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

A cookie is a small text file that a website may store on your device to make it work or to collect information about how you use it.

This website does not set any cookies of its own, and does not use analytics, advertising or tracking cookies. Because we set no non-essential cookies, no cookie consent banner is required.

The only third-party content on the site that may set cookies in your browser is the embedded Google Map on our contact page. Google may set cookies to remember your map preferences and for security. If you prefer not to receive these, you can use the address details on our contact page instead of interacting with the embedded map, or block third-party cookies in your browser settings. For details, see Google's Privacy Policy.

Following links from our site to external services (for example our booking provider, Instagram, Facebook or TikTok) takes you to websites operated by those third parties, which have their own privacy and cookie policies.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no transmission of information over the internet can be guaranteed to be completely secure.

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Please check back occasionally to stay informed.